Support

We're here to help

Get help with Kordic CRM. We're available Monday – Friday during business hours, with guaranteed response times.

Submit a Support Case

Email us directly to open a support case. Include your account email, a description of the issue, and screenshots if applicable.

Email Support →

Support Email

support@kordic.io

Primary support channel for all enquiries.

Support Hours

Monday – Friday

9:00 AM – 6:00 PM (UTC+5)

Closed on public holidays.

First Response SLA

General enquiries — within 1 business day Critical / app-breaking — within 4 business hours

Responses are sent to the email address on your Kordic account. SLA applies during support hours.

Phone Support

+971 56 270 7978 (UAE)

+92 348 2753326 (Pakistan)

Available during support hours (Mon–Fri, 9 AM–6 PM UTC+5).

Live Support

Live chat is not currently available. All support is handled via email with guaranteed response times per our SLA above.

Knowledge Base & Documentation

Browse step-by-step guides for using the app and connecting Zoom, Gmail, Outlook, Mailchimp and WhatsApp.

View Documentation →

Common Support Topics

  • Account setup, inviting team members, and workspace configuration
  • Zoom integration — connecting, scheduling meetings, fetching transcripts
  • Gmail, Outlook or Mailchimp integration issues
  • WhatsApp Business setup and messaging
  • Billing, plan upgrades, and payment queries
  • Data export or account deletion requests
  • Bug reports and feature requests

For data deletion or privacy-related requests, email support@kordic.io with the subject line "Data Deletion Request".